All our products meet certified safety and efficiency standards.
Every solution is designed to help you save energy, water, and resources.
Modern technology that makes your daily life easier and more efficient.
Real people, ready to help you with every step of your smart home journey.
Smart New Wave offers a wide range of home and energy-saving products designed to help you live smarter and more sustainably. Our catalog includes smart plugs, switches, sensors, thermostats, lighting, and efficient water and gas-saving devices for both home and small business use.
Not all of our products require Wi-Fi or an app. Some operate independently — like motion-activated night lights or water-saving shower heads — while others can connect to your smartphone through the Smart Life or Tuya Smart app for added control and automation. Each product description clearly states whether app connectivity is needed.
Many of our smart devices are fully compatible with Alexa and Google Home, allowing voice control and automation. However, products without connectivity (like manual energy-saving tools) operate independently. Please refer to each product’s “Compatibility” section for detailed information.
Some Zigbee-based devices require a small hub (gateway) to connect to your network, while Wi-Fi products connect directly to your router. If a product requires a hub, it will always be mentioned in the product specifications to help you choose the right setup.
Most SmartNewWave products are designed for quick, DIY installation. Each comes with an instruction manual and clear steps in the Smart Life or Tuya app if it’s a connected device. For simpler tools, like faucet attachments or motion lights, installation typically takes less than five minutes — no tools required.
Absolutely. Every product in our store is carefully selected to improve energy efficiency and reduce waste. From smart thermostats that optimize heating to flow regulators that reduce water use, each solution is built to help you save money while contributing to a more sustainable lifestyle.
We ship from selected fulfilment centres in Europe and Asia, depending on product availability and destination. All shipments are trackable to ensure a transparent and reliable delivery experience.
Orders are typically processed within 1 to 2 business days. Standard delivery usually takes between 7 to 20 business days, depending on your location and the product type.
In some cases, local customs processing may slightly extend this timeframe.
Once your order ships, you’ll receive a tracking link to follow your package in real time.
Yes — Smart New Wave ships worldwide 🌍.
We’re committed to making energy-efficient living accessible to everyone, no matter where you are.
If your estimated delivery window has passed and your package hasn’t arrived, please contact our support team.
We’ll check your tracking information and coordinate directly with the carrier to resolve the issue as quickly as possible.
If your order hasn’t been processed yet, we can update the shipping address.
Please contact our customer support team as soon as possible after placing your order.
Once the order has shipped, unfortunately, changes are no longer possible.
Currently, we offer standard shipping on all orders to ensure balanced cost and sustainability.
However, we’re working with our logistics partners to introduce eco-friendly and faster delivery options in select regions soon.
We currently accept PayPal, and we are in the process of adding direct card payments (Visa, MasterCard, etc.) through our payment partners.
Absolutely. We use industry-standard encrypted payment processing and SSL protection.
Your card details are handled securely by our trusted payment providers and are never stored on our servers.
Yes — we accept PayPal for a fast and secure checkout experience.
Depending on your region, additional local payment wallets may also be available at checkout.
Unfortunately, we can only process one payment method per order.
If you wish to split payments, we recommend placing separate orders using your preferred methods.
Your card will be charged immediately after you complete the checkout process and receive your order confirmation email.
This ensures that your product is reserved and processing begins right away.
If your payment is declined, please check that your billing details match your bank information and that your card supports international transactions.
If the issue persists, contact your bank or reach out to our support team — we’ll help you complete your order safely.
At this time, we do not offer payment installments directly through our store.
However, you may be able to use installment options through your card provider or PayPal, depending on your country.
If you’re not happy with your product, you can request a return or exchange within 30 days of receiving your order.
Customers in the UK and EU also benefit from a statutory right to cancel most online purchases within 14 days of delivery, in line with consumer protection regulations.
To start a return, please contact our support team with your order number and reason for the return.
We’ll provide you with detailed instructions and the correct return address based on your product type and shipping origin.
Please note that unauthorized returns may not be accepted.
If the return is due to a defective, damaged, or incorrect product, Smart New Wave covers the return shipping costs, as required by consumer protection laws.
For returns requested for other reasons (such as a change of mind), the customer is responsible for the return shipping cost.
If your product arrives damaged or defective, please contact us as soon as possible after delivery, and within 30 days where possible.
Attach clear photos or a short video showing the issue, and our support team will review your case and arrange a repair, replacement, or refund in line with our Return & Refund Policy and UK consumer regulations.
Once your returned item has been received and inspected, your refund will be processed within 5–10 business days.
The amount will be credited back to your original payment method.
You’ll receive an email confirmation once the refund has been completed.
For hygiene and safety reasons, certain personal-use items (like water filters or shower accessories) cannot be returned once opened.
Additionally, customized or clearance items may be ineligible for return.
All exceptions are clearly stated in the product description.
If your order hasn’t been processed or shipped yet, we can cancel it and issue a full refund.
Once the order has been dispatched, cancellation is no longer possible, but you may still return the item after receiving it.
You can reach our support team anytime via email at letstalk@smartnewwave.com or through the Contact Us form on our website.
We aim to respond to all inquiries within 24–48 business hours.
Please include your order number, full name, and a brief description of your issue or question.
If your inquiry involves a product issue, attaching photos or videos will help us resolve it faster.
Our team typically responds within 24 hours on business days.
During high-demand periods or holidays, responses may take slightly longer, but we’re always committed to resolving your inquiry as fast as possible.
Currently, our support team provides assistance in English, and we’re expanding to include other languages soon.
For international customers, we always do our best to understand and respond clearly, no matter where you’re from 🌍.
You can stay updated by subscribing to our newsletter at the bottom of this page.
We regularly share new product launches, energy-saving tips, and exclusive offers straight to your inbox.
Each product page includes a detailed description and many of our smart devices feature step-by-step guides in the Smart Life or Tuya app.
If you need additional help, our support team can guide you through the setup process.
You can visit our Shipping Policy, Return Policy, and Privacy Policy pages located in the footer of our website.
These pages include all essential details about delivery, returns, and how we protect your information.
At Smart New Wave, sustainability isn’t just a trend — it’s the foundation of everything we do.
We carefully select products that help reduce everyday energy, gas, and water consumption, empowering customers to lower their bills while protecting the planet.
By choosing Smart New Wave, you’re joining a movement toward smarter, more responsible living.
Yes — every product in our catalog is chosen to promote efficiency and sustainability.
Whether it’s a smart thermostat that optimizes heating, a water flow regulator that prevents waste, or LED lighting that consumes less power, our products are designed to deliver measurable savings while maintaining comfort and convenience.
We partner with trusted international suppliers who share our vision of sustainability.
Each product line is selected from manufacturers that adhere to environmental and safety standards, including certifications like CE, RoHS, and energy efficiency compliance.
Whenever possible, we minimize packaging and choose recyclable or biodegradable materials.
Our logistics partners are also encouraged to use eco-friendly shipping practices to reduce carbon emissions during transportation.
Start small — replace high-consumption devices with smart or energy-saving alternatives.
Use motion-activated lighting, efficient thermostats, and water flow meters to monitor and reduce waste.
Over time, these simple changes make your home more comfortable, eco-friendly, and cost-efficient.
Our long-term vision is to make sustainable technology accessible to every household.
We aim to continue expanding our product line and partnerships to promote smarter homes, cleaner energy use, and a more balanced relationship with the planet we share.
Our team is here to make your experience simple and stress-free.
If you didn’t find the answer to your question, feel free to reach out — we’ll be happy to help you personally.
📧 Email: letstalk@smartnewwave.com
📞 Response Time: Typically within 24–48 business hours.
If you’re unsure which smart or energy-saving device best fits your needs, our experts can guide you.
Just tell us your goals — saving energy, reducing water use, or improving comfort — and we’ll recommend the perfect solution for your home.
Use our Contact Form on the Contact Us page for quicker support.
Include your order number or product name to help us respond even faster.
Follow us on social media and subscribe to our newsletter for exclusive tips, updates, and eco-friendly innovations.
Together, we’re building smarter homes and a cleaner future 🌍.
