Shipping Policy

Thank you for choosing Smart New Wave! We are pleased to offer worldwide shipping from multiple warehouses to ensure prompt and efficient delivery of our products. Please read our shipping policy below:

  1. Shipping Options and Fees: We offer free shipping for all orders, regardless of the order size or shipping destination.

  2. Delivery Time: Delivery times may vary depending on the shipping destination and the availability of the product in our warehouse. Most orders will be processed and shipped within 1-3 business days. Delivery time is typically between 7-20 business days, depending on the shipping destination.

  3. Shipping Locations: We ship to most countries worldwide. If for any reason we are unable to ship to your country, we will notify you via email and cancel your order.

  4. Customs and Import Duties: Some countries may require customs and import duties, which are the responsibility of the customer. Please check with your local customs office for more information.

  5. Tracking Information: We will provide a tracking number for your order once it has been shipped. You can track your package using the tracking number on our website.

  6. Delivery Confirmation: We require a signature for all deliveries to ensure that the package has been received by the intended recipient.

  7. Shipping Address: Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or non-delivery due to an incorrect or incomplete address.

  8. Order Cancellation: Once an order has been shipped, it cannot be cancelled. If you wish to cancel your order before it has been shipped, please contact us as soon as possible.

We take great pride in providing our customers with exceptional service and quality products. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.


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