Shipping Policy

Thank you for choosing Smart New Wave. We work with trusted logistics partners to deliver our products efficiently and reliably. Please review our shipping policy below:

1. Shipping Options and Fees
   We currently offer free standard shipping on all orders. If any shipping fees apply for certain destinations or services, these will be clearly displayed at checkout before you complete your purchase.

2. Processing and Delivery Times
   Orders are typically processed within 1 to 2 business days. Delivery times depend on the destination and product availability, but are usually between 7 and 20 business days.
   These timeframes are estimates and may be affected by customs procedures, local postal services, peak seasons, or events beyond our control.

3. Shipping Locations
   We ship to most countries worldwide. If we are unable to ship to your country for any reason, we will notify you by email and issue a full refund.

4. Customs and Import Duties
   Some countries may apply customs duties, taxes, or handling fees upon import. These charges, if applicable, are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend contacting your local customs office for more information before placing an order.

5. Tracking Information
   Once your order has been dispatched, a tracking number will be provided whenever available. You may use this number to follow your shipment through the carrier’s website.

6. Delivery and Signature
   Deliveries may require a signature depending on the local carrier and the value of the order. If no one is available at the delivery address, the carrier may leave a notice with instructions for re-delivery or collection.

7. Shipping Address
   Please ensure your shipping address is complete and accurate at the time of ordering. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

8. Order Changes and Cancellation
   If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed and handed to the carrier, it can no longer be cancelled and will instead fall under our Returns & Refunds Policy.

If you have any questions or concerns regarding shipping, you can reach us at letstalk@smartnewwave.com. We are here to help.

This Shipping Policy is issued by Smart New Wave UK Ltd, a company registered in England and Wales under company number 16870434, with registered office at 483 Green Lanes, London, N13 4BS, United Kingdom. All payments are processed in GBP. Dollar values shown on the website are approximate.